Document Overview

Public Services 2.0 in Europe: Transforming Services Delivery through Collaboration and Coproduction


Author: Silvia Piai
Document #GIPP53S
PublishedJune, 2010
Document TypeInsights Presentation
Number of Pages     16

Abstract

This IDC Government Insights presentation was delivered at the International Forum on Enterprise 2.0 in Milan (Italy) on June 9, 2010. The presentation was delivered within a workshop on Web 2.0 opportunities in government and health (http://www.lispa.it/AGENDA_9_6_2010.pdf), which involved several representatives of the public sector. Key topics from the presentation and the discussion included:

  • The current public services landscape and challenges in terms of citizen adoption associated with the current 1.0 model
  • Drivers of a paradigm shift toward government and health 2.0
  • Advantages and areas of impact of 2.0 application in public services
  • An overview of risks and barriers to Web 2.0 in public services
  • Essential guidance and opening up of the discussion on the opportunities that are presented to both public administration and healthcare providers as collaboration and coproduction of services with the civilian society evolve
in This insights Presentation
Regions Covered:

Europe

Categories Covered:

Insights: Government, Market Decision Support for Industry, Insights: Health Industry, Vertical Markets, Government, Healthcare

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