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Best Practices: CHAMPS and Service Birmingham Key to City's Corporate Services Transformation — A ProveIT Case Study
| Author: | Jan Duffy |
| Document # | GITD03R9 |
| Published | December, 2009 |
| Document Type | Market Overview |
| Number of Pages | 39 |
| Number of Figures | 5 |
Overview
A ProveIT case study assesses an IT solution that has been implemented by a government or by a government department. This case study presents IDC Government Insight's analysis of Birmingham City Council's back-office services transformation journey. The IDC Government Insights methodology supports a comparable, consistent, and independent impact assessment and comments on the project's ROI, risk, innovation, and transformation impact.
"Birmingham City Council's vision for the future of the city described in the report Moving Birmingham Forward published in 2005 required service delivery at an extraordinary level of excellence. Achieving this and responding to the business needs led the council to launch a far-reaching business transformation program. Key to the successful implementation of the business transformation program was the formation of Service Birmingham, created as a public-private partnership between Birmingham City Council and Capita Group PLC along with several other partner organizations. The use of a fully integrated suite of software applications such as that delivered by SAP was fundamental to delivering corporate services transformation and providing a successful foundation for the Council's broader transformation project," said Jan Duffy, research director, IDC Government Insights EMEA.
European Government Technology Decision Support
Insights: Government, Vertical Markets, Government
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