European BPO and Business Consulting Services
IDC's European BPO and Business Consulting service provides independent, critical analysis of business processing outsourcing (BPO) and business consulting services in Western Europe. It advises BPO providers and business consultancies on how to meet the needs of enterprises, and provides continuous and real-time commentary on key industry developments.
Markets and Subjects Analyzed
- Finance and accounting (F&A) BPO - including forecasts
- Customer care BPO - including forecasts
- Human resources (HR) BPO - including forecasts
- Procurement - BPO including forecasts
- Business consulting (including forecasts)
- Other horizontal business outsourcing
- Industry-specific business outsourcing
- Other processing services
Core Research
- BPO market forecasts
- BPO competitive analysis
- Business consulting market forecasts
- Business consulting competitive analysis
In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.
Key Questions Answered
- How are end users' needs and buying patterns changing for both BPO and business consulting services?
- How can BPO providers and business consultancies win market share while remaining profitable?
- How will the BPO and business consulting competitive landscapes evolve, and how should vendors position themselves for profitable growth?
- Where (and why) will demand growth come in 2010?
Driving Shareholder Value Through BPO and Processing Services
Competitive Analysis
This service reviews strategies, market positioning, and future direction of several providers in the business processing outsourcing and business consulting services market, including:
Accenture, ACS, ADP, Atos Origin, BT, Capgemini, Capita, Ceridian, CSC, Deloitte, EDS, Fujitsu, Genpact, HP/EDS, IBM, Infosys, Liberata, Logica, Management Consulting Group, Mouchel, NorthgateArinso, PA Consulting, PwC, Serco, Siemens, Sitel, Teleperformance, Steria, TCS, Transcom, T-Systems, Unisys, Vertex, WNS, Wipro, and Xchanging.
Related Offerings
IDC provides you with the necessary intelligence to optimize, guide and support all aspects of the business planning life cycle from strategy and budget planning, through implementation, to ongoing measurement and assessment of results. Take advantage of these and other related offerings:
Consulting: Target growth opportunities and develop strategies for emerging markets and technologies, market sizing and segmentation, and global partner strategies, and create awareness for your products and services. Custom engagements leverage the unique strengths of IDC global technology analysts and local market analysts. Tailored offerings, such as business value (ROI) analysis, use IDC-branded content and tools to help you accelerate the sales cycle and powerfully communicate to your prospects.
Events: Network with industry colleagues and gain practical and strategic insights from groundbreaking research presented by IDC and industry experts. IDC events bring together technology buyers looking for the latest best practice research and sellers offering insights into how decision makers can use technology to gain competitive advantage and improve business value.
Go-to-Market Services: Leverage IDC content and custom services to support your most critical marketing initiatives as well as reach appropriate technology purchasers and influencers. The Go-to-Market Services expertise, flexible business model, and range of offerings provide you with effective marketing solutions ranging from a single call-to-action incentive to a broad global media campaign.
Industry Insights: Develop effective vertical market strategies that create competitive advantage with the research-based advisory and consulting services from Industry Insights. Industry Insights' end-user best practice and benchmarking research helps executives drive technology-enabled business innovation within industries including energy, financial, government, health, manufacturing and retail.

