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Social Media Tools in Western European Vertical Markets: Maturity Levels Vary Across Sectors

Apr 2013 | Doc #M04V | Survey
Angela Vacca, Nina Bonagura

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This IDC study focuses on social media tools used for business purposes across vertical markets, drawing on the results of IDC's European Vertical Market Survey carried out between August and October 2012 in the top 5 Western ...

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Methods and Practices: Updating and Leveraging SharePoint in the Government Enterprise

Mar 2013 | Doc #GI240315 | Methods and Practices
Shawn P. McCarthy, Vanessa Thompson

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This IDC Government Insights report looks at current government SharePoint challenges, with an eye toward helping agencies solve those challenges. Microsoft's SharePoint is the dominant collaboration platform within government agencies today. ...

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Perspective: Social Business Apps Drive Social Government

Mar 2013 | Doc #GI240247 | Perspective
Adelaide O'Brien, Vanessa Thompson

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This IDC Government Insights Perspective is designed to provide readers with an example of government use of social business technologies, particularly Google Apps for Business and Salesforce.com customer relationship management (CRM), including ...

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Business Strategy: IT Trends in the Nordic Goverment Sector

Feb 2013 | Doc #N641101V | Business Strategy
Jakob Jantzen, Anders Elbak

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This IDC Government Insights presents the results from IDC's Nordic CIO survey specifically for government organizations.

"The survey results show that governments in the Nordic countries have been affected less than their counterparts ...

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Middle East, Africa, and Turkey Government Sector Top 10 Predictions for 2013

Feb 2013 | Doc #ZGI01V | Top 10 Predictions
Mukesh Chulani, Mark Yates, Jan Petruj

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This IDC Government Insights study provides our top 10 IT market predictions for the government sector in the Middle East and Africa (MEA) in 2013, with the aim of helping government organizations and suppliers in the region make informed ...

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Worldwide Smart City 2013 Top 10 Predictions

Feb 2013 | Doc #GI239209 | Top 10 Predictions
Ruthbea Yesner Clarke, Mark Yates, Mukesh Chulani, Alison Brooks, Ph.D., Lianfeng Wu, Eiji Sasahara, Ph.D.

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This IDC Government Insights report provides the IDC Government Insights predictions on the key trends and business drivers in IT and related technologies that will influence Smart City development for the next 12–18 months. The predictions ...

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Business Strategy: Western Europe Government Sector Social Media Trends, 2012–2013

Jan 2013 | Doc #GIPP01V | Business Strategy
Silvia Piai

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Social media has the potential to drive significant innovation in government processes, both internally and in the way employees deal with external constituents such as citizens, partners, and providers.

"Western European government ...

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Worldwide Industry 2013 Top 10 Predictions

Jan 2013 | Doc #238959 | Top 10 Predictions
Meredith Whalen, Robert Parker, Thom Rubel, Scott Lundstrom, David Potterton, Rick Nicholson

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This IDC study presents our top predictions for the major industries. Each prediction comes from a more extensive industry-specific Top 10 Predictions document, authored by IDC Insights business units.

"Predictions are based on research ...

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U.S. Government 2013 Top 10 Predictions

Dec 2012 | Doc #GI238535 | Top 10 Predictions
Ruthbea Yesner Clarke, Shawn P. McCarthy, Adelaide O'Brien, Thom Rubel

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This IDC Government Insights report discusses the top 10 predictions for 2013 that will heavily influence the direction and magnitude of IT investment, management, and evaluation. It also presents four key market drivers affecting these ...

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Business Strategy: Technology Trends in Western European First Responders

Oct 2012 | Doc #GIPP08U | Business Strategy
Silvia Piai

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Notwithstanding the budget crunch, first responders use of information and communications technology is already being impacted by changes in mobile and other network systems, cloud computing, social media, embedded computing, Big Data, and ...

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Boosting Institutional Efficiency and Civic Participation Among Africa's Governments Through Transparent Access to Information

Oct 2012 | Doc #ZGI09U | Perspective
Mukesh Chulani

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This IDC Government Insights Perspective presents a rationale for African governments to champion the adoption of information transparency initiatives within their jurisdictions. It discusses IDC Government Insights' views of key technology ...

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Methods and Practices: The Relationship Between Smart Government and Smart Cities

Sep 2012 | Doc #GI237028 | Methods and Practices
Ruthbea Yesner Clarke, Adelaide O'Brien

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This IDC Government Insights report elucidates how IDC Government Insights defines Smart Government and Smart Cities and describes the inter-relationship between the two concepts. Smart Government and Smart Cities are terms that are being ...

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Business Strategy: Big Data in Government — Promoters, Players, and Payoff

Sep 2012 | Doc #GI236597 | Business Strategy
Adelaide O'Brien, Dan Vesset

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This IDC Government Insights report presents an overview of the technologies and services deployed in Big Data solutions and provide guidance for government decision makers interested in using business analytics and Big Data to better deliver ...

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Business Strategy: Social Media - Public Sector Investment and Adoption Trends in Western Europe

Jul 2012 | Doc #GIPP05U | Business Strategy
Jan Duffy, Silvia Piai

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A wide array of initiatives launched that force institutions to increase interaction with citizens as well as dematerialize and virtualize their approach to services will drive increased interest in the use of social media by governments ...

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Perspective: U.K. Open Data White Paper — Open Data and Public Sector Efficiency

Jul 2012 | Doc #GIGM52U | Perspective
Silvia Piai, Jan Duffy

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This IDC Government Insights Perspective discusses the U.K. government's release of the Open Data White Paper. The opportunity for capitalizing on open data is explored as well as the security implications.

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Western Europe's Public Sector: Innovation and the Four Pillars of Transformation

Jul 2012 | Doc #GIGM03U | Perspective
Jan Duffy, Silvia Piai

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This Government Insights Perspective takes a look at the role of IT in driving innovation in Western European public sector organizations. In particular, it explores the role of the four pillars of industry transformation (cloud services, ...

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Business Strategy: Business Analytics and Big Data — Driving Government Business

Jun 2012 | Doc #GI235663 | Business Strategy
Adelaide O'Brien

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This IDC Government Insights report presents guidance for government decision makers interested in using business analytics and Big Data to better deliver mission.

"While some government entities have invested in high-performance ...

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Mobile First: A Wise Development Choice for Gov

Apr 2012 | Doc #lcUS23434212 | IDC Link
Shawn P. McCarthy

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Over 18 months ago, the federal CIO instructed government agencies to seek "Cloud First" when evaluating any new computing services. That edict still holds sway, but now government IT managers are realizing a new IT development need — and it's ...

Western Europe Government 2012 Top 10 Predictions

Jan 2012 | Doc #GIPP01U | Top 10 Predictions
Jan Duffy, Silvia Piai, Mark Yates, Mukesh Chulani, Jan Petruj

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Operational efficiency, program performance outcomes, and services delivery capabilities via new and emerging service channels are the keys to IT investments. These demands require continual strategy innovations, highly focused IT solutions ...

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U.S. Government 2012 Top 10 Predictions

Dec 2011 | Doc #GI231773 | Top 10 Predictions
Adelaide O'Brien, Shawn P. McCarthy, Ruthbea Yesner Clarke, Thom Rubel

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This IDC Government Insights report discusses the top 10 predictions for 2012 that will heavily influence the direction and magnitude of IT investment, management, and evaluation. It also presents four key market drivers affecting these ...

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MEA Governments Are Building Web 2.0 Presence Following Citizens' Strong Adoption of Online Social Media, Says IDC

Dec 2011 | Doc #prAE23223611 | Research Press Release

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Governments across the Middle East and Africa (MEA) are adopting a more progressive approach to building their online social media presence and adopting the necessary competencies to proactively engage with their citizens.
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Perspective: Leveraging Online Social Media for Effective Citizen Engagement in the Middle East and Africa Region

Dec 2011 | Doc #CEMA17977 | Perspective
Mukesh Chulani

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This IDC Government Insights Perspective illustrates the rapid growth of online social media within the Middle East and Africa region and outlines the key drivers behind this rapid growth in citizen adoption. Taking the examples of Egypt ...

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Technology Selection: An IDC Government Insights Study – The New Generation of ERP Solutions

Nov 2011 | Doc #GIPP05T | Technology Selection
Jan Duffy

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Although it may not have the caché of other more jazzy applications, ERP is the foundation for government processes and provides the data on which many citizen services depend. Vendors recognize the importance of this market and continue ...

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Technology Selection: An IDC Government Insights Study – CRM Trends in Western Europe's Government Sector

Nov 2011 | Doc #GIPP06T | Technology Selection
Jan Duffy

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During the past decade, CRM solutions have been deployed by many government organizations as part of the effort to better understand their constituents with the ultimate goal of improving services, enhancing efficiency, and reducing cost. ...

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Business Strategy: Creating More Effective Government Information and Service Channels — Citizen Survey and Analysis

Sep 2011 | Doc #GI229971 | Business Strategy
Adelaide O'Brien, Thom Rubel

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This IDC Government Insights report analyzes 2,000+ responses to a survey conducted in February 2011. It analyzes citizen responses to better understand their attitudes and preferences on how often they interact and/or want to interact with ...

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